01 Managed IT · San Francisco
Consider it handled. Outsourced helpdesk, monitoring and security for San Francisco teams who have better things to think about.
Quietly keeping the lights on for dental practices, architecture studios, legal offices and nonprofits — from Noe Valley to SoMa.
02 How a quiet week looks
The best IT week is the one you never notice.
While you're with clients, we're watching the parts that break first — and fixing most of them before they reach your desk.
- 01Overnight patching and backups run on schedule, verified by a person — not just a dashboard.
- 02Monitors flag a slow drive or failing update, and we clear it before Monday.
- 03When someone does call, a named engineer picks up and stays with it until it's done.
03 What we cover
Pick the corner that's keeping you up at night.
Every engagement starts the same way — we learn how you actually work, then take the recurring headaches off your plate. Here's what that looks like by area.
A helpdesk that answers.
Your team emails or calls one place; a real engineer picks it up. No ticket purgatory, no being handed between tiers. We keep notes on your setup so you never have to re-explain it.
- Unlimited support requests during business hours
- Named engineer who learns your environment
- New-hire onboarding & device setup
04 Two ways to work with us
Fix it when it breaks, or keep it from breaking.
Per-project & break-fix
Billed hourly for the fix in front of you. Good for one-off help and projects — but you only hear from us once it's already broken.
- Pay only for the hours you use
- Fixed quotes on defined projects
- Reactive — no monitoring between calls
Managed engagement
Helpdesk, monitoring, patching and server care bundled into one predictable bill. We stay ahead of problems so most never reach you.
- Unlimited helpdesk + 24/7 monitoring
- Patching, backups & security included
- Quarterly review with a named engineer
Call (916) 939-0512The right IT partner is the one you forget you're paying — until the day something breaks and it's already fixed.
— The way we measure a good month at Halstead Yard
05 Your first month with us
Changing providers shouldn't mean downtime.
We listen & audit
A walk-through of your office, devices and headaches. No charge, no obligation — just a clear picture of where you stand.
Quiet onboarding
We document everything, install monitoring and backups, and introduce the engineer who'll know your setup by name.
Monitoring goes live
Patching and alerts run in the background. Your team starts reaching one helpdesk that already understands your world.
Quarterly check-ins
A short review of what broke, what we prevented, and what's worth planning for next. Plain English, no jargon tax.
06 Before you call
The questions we're happiest to answer.
We're small — is managed IT overkill for us?
Not at all. Our managed plans have a five-seat minimum precisely because small offices feel downtime hardest. If you'd rather stay on hourly break-fix, that's a perfectly honest choice too — we'll tell you which makes sense for your size.
How fast do you actually respond?
During our hours — Mon–Sat 8:30am–5:30pm and Sun 10am–4pm — a managed client reaches a real engineer, not a queue. Anything that stops your business gets picked up first; the smaller stuff we'll have back to you the same day.
Can we keep our existing systems and vendors?
Yes. We don't force a rip-and-replace. We'll work with your current hardware, software and line-of-business apps, and only suggest changes when something is genuinely costing you time or risk.
Are we locked into a long contract?
Managed engagements run month to month after a 30-day settling-in period — if we're not earning our keep, you can leave with 30 days' notice and your documentation in hand. Projects are simply quoted as fixed-scope work.
What if we only need help with one project?
That's fine. Migrations, office moves and firewall swaps are quoted as standalone projects from $1,150 — no managed plan required. If it later makes sense to stay on, we'll ask; we won't assume.
07 Let's set a time
Twenty minutes, and we'll tell you exactly where you stand.
Call, email, or send the form — whichever's easiest. You'll hear back from a person at Halstead Yard, not an auto-reply.
Desk hours
- Mon–Sat8:30am – 5:30pm
- Sunday10:00am – 4:00pm