01 Services & pricing · San Francisco
Choose the piece that's keeping you up at night, or hand us the whole stack. Each service below carries a real number — no “contact for pricing” runaround.
“They answer on the first ring and know our office by name.”
— the kind of thing our dental, legal and architecture clients tell us
02 The menu, line by line
Mix and match them à la carte, or roll them into one managed engagement further down. Managed clients get a five-seat minimum; everything else can stand on its own.
Your team emails or calls one place; a real engineer picks it up and stays with it. We keep notes on your setup, so nobody has to re-explain the printer that’s been temperamental since 2021.
We map your wiring, Wi-Fi and firewall, then watch it around the clock. If the office goes quiet at 2am, we already know — and so does your carrier, before your first coffee.
Patches, backups and health checks on a schedule — then tested restores, because a backup you’ve never restored isn’t really a backup. On-prem or cloud, whichever suits you.
Patching is the unglamorous 90% of security, so we never let it slip. Add endpoint protection, MFA, and a short annual training your staff won’t dread sitting through.
Office move, cloud migration, a new firewall? We scope it clearly, quote a fixed number, and own it until it works — whether or not you’re on a managed plan with us.
03 Comes with every managed seat
Pick any single service and it does its job. Roll them into a managed engagement and these come along at no extra line — the housekeeping that keeps the rest honest.
04 How the bill works
Two honest ways to engage. The à-la-carte prices above roll into the managed figure — or you can simply call us when something breaks.
Billed hourly for the fix in front of you — good for one-offs and defined projects. The catch: you only hear from us once it’s already broken.
Helpdesk, monitoring, patching and server care bundled into one predictable bill — the four services above, stitched together so most problems never reach you.
Call (916) 939-0512→Everything above adds up to one thing: an IT bill you forget you’re paying.
— How we’d like you to feel by month three
05 About the pricing
Yes. Network monitoring, server maintenance and security patching each stand on their own at the per-unit prices above. The only piece with a floor is the helpdesk, which carries a five-seat minimum so a named engineer can genuinely learn your office.
Helpdesk and security are billed per active user; network and servers are billed per managed device or server. On a short walk-through we’ll count exactly what you have and send one plain figure — no estimate that quietly balloons later.
For most teams, yes — bundling helpdesk, monitoring, patching and server care into the $139/user managed figure comes in under buying them separately, and it includes the documentation and quarterly reviews. We’ll show you both numbers side by side so you can decide, not guess.
That’s the floor for a defined, fixed-scope job — say a small office Wi-Fi refresh or a Microsoft 365 migration for a handful of users. Larger moves are quoted after a short discovery call so the number you see is the number you pay.
Managed engagements run month to month after a 30-day settling-in period — if we’re not earning our keep, you can leave with 30 days’ notice and your documentation in hand. Projects are simply one-time, fixed-scope work.
06 Ready when you are
No obligation, no auto-reply — just a clear number from a Halstead Yard engineer who’s seen offices like yours.